Ahmed-Amine ARNOUS
Digital marketer
Decathlon Maroc
- October 2022 -
World Clean-up Day
- September 2022 -
September 2021 - Present:
Social Media Manager
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Establish an annual publication schedule.
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Create and deliver digital content (commercial designs, Eid Al Adhar/Fitr, Sports on Vacation advertising campaigns).
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Community events (Instagram and Facebook).
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Development of Facebook and Influence centralization strategy.
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Setting up editorial planning of social networks in line with commercial planning.
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Create links (publicize, promote, bring in) between the brand and users.
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Application of the framework of image rights contracts internally (at store level).
Stratégie centralisation
- September 2022 -
Customer Service Team
- February 2022 -
August 2021 - Present:
Leader Sport Customer Experience
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Propose and manage all the services offered by Decathlon (Click&Collect, Take-back, Bike rental, Used, Delivery...).
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Mastering the omnichannel sales and collection process (In-Store Pickup - Home Delivery).
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Collection of customer data (sports cards).
Other missions at Decathlon:
Customer relationship & sales referent
- January 2022 -
Social Works Committee
- February 2022 -
Linear relay
- September 2021 -
Projects I’ve done at Decathlon
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"ECO-DESIGNED" advertising campaign
sustainability campaign
Year-end content strategy
Writing the store project
Instagram feed
How-to videos
Women's Day
customer benefits campaign
second-hand campaign
commercial campaign
sports campaign
Testimonials
Decathlon Marina Store Leader
"Un grand merci à toi Ahmed , pour ta générosité habituelle,
Merci ELJADIDA pour ce partage d’expérience. C’est le moment pour briller"
Decathlon El Jadida Store Leader
Bravo @Ahmed-Amine ARNOUS
En lisant le mail ça me réchauffe le coeur de voir cette prise d'initiative de qualité HUMAINE !
Je te salue et je salue toute personne ayant le même MINDSET, #EXEMPLARITE
BRAVO !
Customer Contact Centre Manager
Bonjour ahmed-amine
Avant tout, je te félicite pour ton sens de responsabilité et ta motivation pour la satisfaction de ton client.
Customer Service Director
Merci infiniment Ahmed pour ton esprit de générosité et de partage ,l'échange était très bénéfique et pour moi ainsi que mon équipe.
integration week- 2021 -
March 2019 - July 2021:
Community Manager
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Develop an internal team platform (wixsite enactusfst).
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Boost sales of our products through advertising on social networks.
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Promote our events on social media.
Projects I’ve done at Enactus
Instagram feed
national seminar
Integration week
